We accept returns requested within 14 days of delivery. To be eligible for a return, items must be unworn, unused, and returned in their original condition with all original tags attached. Items that show signs of wear, damage, alteration, or use may not be accepted.
FOR US ORDERS To start a return, email hello@itsdidi.com with your order number and the item(s) you would like to return. If your return is approved, we’ll provide a prepaid return shipping label and instructions for sending your package back. A $7.90 return shipping fee and a 3% restocking fee will be deducted from your refund. Original shipping charges are non-refundable. Returns sent back without prior authorization may not be accepted.
Once your return is received and inspected, we’ll let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method, less the applicable return shipping and restocking fees. Please allow several business days for your bank or credit card company to process and post the refund after it has been issued.
FOR INTERNATIONAL ORDERS To start a return, email hello@itsdidi.com with your order number and the item(s) you would like to return. Once your return is approved, we will provide the return address and instructions for sending your package back. Customers are responsible for international return shipping costs. A 3% restocking fee will be deducted from your refund. Original shipping charges, duties, taxes, and other import fees are non-refundable. Returns sent without prior authorization may not be accepted.
Once your return is received and inspected, we’ll let you know whether the refund has been approved. If approved, your refund will be issued to your original payment method, less the applicable return shipping and restocking fees. Please allow several business days for your bank or credit card company to process and post the refund after it has been issued.
DAMAGED ITEMS Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact hello@itsdidi.com within 3 days of delivery so we can review the issue and make it right. Approved damaged, defective, or incorrect items will not be subject to the standard return shipping or restocking fees.
EXCHANGES We offer exchanges as long as we have the requested item in stock. If you need a different size, email hello@itsdidi.com.
Items marked final sale are not eligible for return or exchange.
